FAQ


We are always happy to help in case you have questions. But you might be lucky to find the answer(s) you need in our Frequently Asked Questions (FAQ) below.

 

CAN'T FIND AN ANSWER TO YOUR QUESTION?

You are always welcome to contact us at support@newlinehalo.com.

 

Shipping

What is the delivery time?
Can I track my delivery?
My order seems to be delayed - what should I do?

Orders

Can I make changes to an order I made?
I have placed an order but haven't received an order confirmation - is my order accepted?

Returns

Can I exchange an item instead of getting a refund?
How do I return my order?
What can I do if I bought an item on sale but I need a different size and now the offer has expired?
How long will it take before I receive my refund?

Payments

Where can I redeem my discount code?
I am experiencing problems during checkout – what do I do?

Discount codes and gift cards

Can I buy a gift certificate for the webshop?
Can discount codes be used on reduced items?
I have already completed my purchase - can I use my discount code?
My discount code is not working?
How do I use a discount code?
I have used a discount code on my order and wish to return it - will I get a new discount?
Can I combine several discount codes?

Other

Can I get notified when a specific item is back in stock?
I recently purchased an item on your webshop, that is now on offer - can I get the difference refunded?