HOW MUCH TIME DO I HAVE FOR RETURNS?
You have a 30-day right to cancel when you shop on the Website. This right to cancel starts from the date on which you receive the item(s). If this deadline falls on a public holiday, Saturday, Constitution Day, Christmas Eve or New Year's Eve, the deadline will be extended to the following working day.
WISH TO RETURN ONE OR MORE ITEMS?
- PROCEED AS FOLLOWS:
1. Download your return label
Please use the return label enclosed in your parcel. If it is missing, please download a new one here. Remember to fill out and include the return slip as well.
2. Prepare the package
Pack the item(s) carefully and enclose the complete return slip. Place the printed label on the parcel. Make sure it is clearly visible and that address and barcodes are not covered.
Please note: If you have several returns, these should be sent separately as refunds cannot be combined.
3. Return your package
Drop off the package at the nearest postal office and send it to the address provided on the printed label. You will not have to pay postage for this parcel. Remember to obtain and keep a receipt for the return of the parcel.
Please note: Once received, the articles may only be handled in such a way as to allow the nature, features, and function of such articles to be demonstrated. Among other things, this means that hangtags on clothing must not be removed.
Once your return has been registered in our warehouse, we will process your return and refund your money as quickly as possible. Please note that it can take up to 14 days from the time we receive your package until your money is refunded to your account.
The refunded amount will always be transferred to the same payment card used for the purchase. You will receive an email as soon as your return has been processed. How long it takes for your account to be credited depends on your bank and what payment method you used when ordering.
CAN I EXCHANGE AN ITEM INSTEAD OF GETTING A REFUND?
Unfortunately, we are unable to exchange your return for other products. However, you can return your order, and we will refund your purchase, so you can make a new order.
Products bought on sale or by using discount codes can only be reordered with the same price if the offers are still available online.